Refund policy

Refund Policy

If you are not completely satisfied with your purchase, you may request a refund within 90 days of receiving your order. To be eligible for a refund, the following conditions must be met:

• The product must be returned in its original packaging and unused condition.
• You must provide proof of purchase, such as a receipt or order confirmation.
• The return must be initiated within 90 days of receiving the order.

How Can I Request a Refund?

To request a refund, please contact our customer service department at [info@vaneratr.com], including your order number and reason for return. Once your request is approved, we will provide you with instructions on how to return the item.

Return Procedure

Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 1-3 days. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items

Please note that some items cannot be returned, including:

• Products that are damaged or not in their original condition due to misuse or neglect.
• Products returned without original packaging or missing accessories.
• Products returned after the 90-day warranty period has expired.